Activate My EMS account

After you have become a customer of EMS, your My EMS account will be activated automatically. Once activated, you will receive an activation email.

Based on this email, your My EMS account can easily be activated in a few steps.

If you no longer have the activation e-mail, you can still create a new password. This is done by clicking on forgotten password on the My EMS home page and entering the e-mail address you entered for communication. You will then receive an e-mail with instructions on how to easily create a new password.

Forgotten password

On the homepage of My EMS, you can easily request a new password yourself by clicking on "forgot password". There, enter the e-mail address you entered for communication. You will then receive an e-mail with instructions on how to easily create a new password.

Change data

As a main account user, you cannot change your personal data yourself for security reasons. This can be done via our contact form or via the support section in the portal.

Other users you have created yourself can change or delete your personal details. See below for an explanation

Changing or deleting users

In the 'users' settings menu, select user management. Here is an overview of all users. Next to the user's name, you see two options:.

• Pencil icon: here you can change user data (name, preferred language and role).

• Toggle (slider): here you can terminate a user's access to the profile.