At EMS, we strive to ensure a smooth and enjoyable experience for all our customers. However, we understand that there may be times when things don't quite go to plan. We want to assure you that we will make every effort to resolve any concerns and improve your experience.

Do you have a complaint or feedback you would like to share with us? We really appreciate it, as it allows us to learn and continuously improve our service. First of all, you can contact us via the online contact form.

Did things still turn out differently than expected? Then you can submit your complaint in writing or by e-mail to our Quality Control department.

In writing: EMS Quality Control, PO Box 22764, 1100 DG Amsterdam

E-mail: qualitycontrol@emspay.eu